CUSTOMER CARE

We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, send an email to info@halobyshoshana.com. Please make sure to mention your order number, and the nature of the problem.

Halo hair accessories are created with the finest materials & components available. Any color variation or slight deficiencies are due to the handmade nature of these designs.

We have made every effort to display as accurately as possible the colors of our products that appear at the Website. Please also take note that the since the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be exact.

Warranty

All merchandise purchased through HALOBYSHOSHANA.COM is warrantied for repairs for up to 6 months from the receipt of purchase. The shipping will not be covered by HALOBYSHOSHANA.COM and will be the full responsibility of the returnee.

Please send us an email notifying us of the damage and include a photograph of the damage. We will then send you a return Authorization number.

Your satisfaction is extremely important to us!